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Delivery & Returns

Standard UK Mainland Delivery    

We offer a standard mainland UK Delivery charge of £6.25 plus VAT on all orders.

Items are estimated to arrive between 1-2 working days, subject to stock availability.

We also offer a Next Day Delivery £7.50 + vat and a Saturday Delivery option £25.00 + vat

Next day delivery - Option available if you order before 2.00pm

Collect in Person: Please bring your ID or passport, also as the proof of a purchase.


For orders above £150 we offer free UK standard delivery on Audio-technica, Canon, JVC, Panasonic and Sony.


European Delivery Service

DigiBroadcast can ship any item within Europe. Delivery charges will apply and are dependent on the size, weight and destination of the products you have ordered, and the area zone it is allocated to. 

All European deliveries are estimated to arrive between 1-3 working days, subject to stock availability, and prices are dependent on the European zone your country is allocated to. A next day European delivery service is also an option - please email for details.

 

Offshore & Overseas Delivery Service                                        

DigiBroadcast can ship any item worldwide. Delivery charges will apply and are dependent on the size, weight and destination of the products you have ordered, and the area zone it is allocated to.

All International deliveries are estimated to arrive between 2-5 working days, subject to stock availability,and shipping prices are dependent on the International zone your country is allocated to.

You will be responsible for any customs or import duties levied once the goods reach your country.   

                                   

IMPORTANT NOTES REGARDING VAT AND EU VAT                                      

If you are an EU registered business, with a valid VAT number, then you do not have to pay VAT.

You can enter your VAT registration number on the check out page, after you have selected your payment method.

Returns Policy                                               

This web site is intended for professional users. Customers must satisfy themselves that a product is suitable before making a purchase. Items sold online are sold on a firm sale basis and are not returnable in the following circumstances.: 

  •                                  Shrink-wrapped, blister-packed or any items supplied in factory-sealed packaging.
  •                                  All consumable items (e.g; batteries, tape stock, adhesive tapes, lamps (bulbs), blank media etc...) once unwrapped.
  •                                  Computer Software and Hardware once unwrapped.
  •                                  Any computers built or modified  to customer's specifications.
  •                                  Special Order items.
  •                                  Training DVDs (or other media) and books once unwrapped

 

 Items sold as new that within one year of the date of sale exhibit problems which can be attributed to manufacturing faults will be repaired or replaced. The decision to repair or replace will be at the discretion of Digibroadcast Co Ltd.                                                                                        

As part of our policy, items must be returned as new within 7 working days of delivery and with all the original packaging intact and product tags attached.                                            

Please notify us of your intention to return in writing at customer-care@digibroadcast.com within 7 days of receiving your delivery.         


Returns Policy  for USED products                                                                               

Problems that can be attributed to fair wear and tear, misuse, exposure to contaminants including water or impact damage will be chargeable repairs.

"You" the customer within 7 days must notify us if you wish to return your purchased products to be able to asses, verify and fix any disputes with the purchase.                                           

Customers wishing to return items to Digibroadcast Co Ltd. must contact us to obtain a returned material number (RMA) before shipping the item. When contacting us please say that you want to make a return and have your invoice number ready to quote.                                           

Items returned to Digibroadcast Co Ltd without prior agreement will be returned to the customer. Digibroadcast Co Ltd accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.                                

For some products the manufacturer offers the facility to register the product and obtain an enhanced warranty. Customers are strongly urged to register such products immediately. Digibroadcast co ltd regret that unregistered customers will not be able to benefit from the additional benefits.                                           

                                                

Unwanted Product Returns within 14 days                                        

"You" the customer within 7 days must notify us if you wish to return your purchased products. After 7 days, unwanted goods will only be accepted at Digibroadcast Co Ltd discretion and could be subject to a 25% restocking charge and must meet all the returns conditions - please see 'Returns' in Terms and Conditions                                         

The unwanted product must be returned in its original and undamaged packaging with all the accessories. Returns must be made within a reasonable period - maximum of 28 days from the day you receive the product.                                      

If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories.                                       

We will not refund the delivery charge and you will be liable for the delivery charge when returning the product. Follow our Return Procedure to return the product. 

Please allow 7-10 days for refunds on credit cards / debit cards to show as cleared.