Delivery & Returns

UK Mainland Delivery

*Eligible products for Free Standard UK Mainland delivery (2-5 working days) on orders above £250 (ex VAT):

ABC,Acebil,Alphatron,AngelBird,Angenieux,Anton Bauer,Atomos,AudioTechnica,Autocue,Beachtek,Bebob,Beyerdynamic,Blackmagic,CAME-TV,Camrade,Canon,Carl Zeiss,Century,Chrosziel,Cineroid,Convergent Design,Cooke,Datavision,Decimator Design,Dedolight,DJI,DPA,Ewa Marine,Fomex,Fujinon,G-Technology,Hague,HedBox,Ianiro,IDX,IndieDollySystems,JVC,KinoFlo,Konova,LEDGO,Lexar,Libec,Metabones,Miller,MTF,OnAir,Pag,Panasonic,Paralinx,Peli,Petrol,Portabrace,RED,Rode,Rotolight,SACHLER,Sandisk,Sennheiser,Shape,Shure,SLR Magic,SmallHD,SMALLRIG,Sonnet,Sony,Sound Devices,Teradek,The Light,Tiffen,Transcend,TV Logic,TV One,Vocas,WoodenCamera,Zoom and many more.

Online orders only*

 UK Northern Ireland Delivery 

 UK Islands Delivery

European Delivery Service

DigiBroadcast can ship any item within Europe. Delivery charges will apply and are dependent on the size, weight and destination of the products you have ordered, and the area zone it is allocated to. 

All European deliveries are estimated to arrive between 1-3 working days, subject to stock availability, and prices are dependent on the European zone your country is allocated to. A next day European delivery service is also an option - please email for details.

Offshore & Overseas Delivery Service                                        

DigiBroadcast can ship any item worldwide. Delivery charges will apply and are dependent on the size, weight and destination of the products you have ordered, and the area zone it is allocated to.

All International deliveries are estimated to arrive between 2-5 working days, subject to stock availability and shipping prices are dependent on the International zone your country is allocated to.

You will be responsible for any customs or import duties levied once the goods reach your country.   

Important information about shipment & delivery with Digibroadcast

1. Please note that delivery times are subject to stock availability

2. Please note that estimated days for delivery are working days only and they do not include holidays and weekends.

3. Please note that there might be additional change for bulky and/or overweight products.

4. Please note that if there are multiple items in your order we might part ship your order.

We will keep you in the loop if there are any delays or changes.

5. All our orders go through fraud screening and in unexpected circumstances we may ask for additional information before we dispatch the goods. 

6. If you need any further information or if you have any questions regarding shipment and deliveries please call us or email us at customer-care@digibroadcast.com

Important notes regarding VAT and EU VAT                                      

If you are an EU registered business, with a valid VAT number, then you do not have to pay VAT.

You can enter your VAT registration number on the checkout page, after you have selected your payment method.

Returns Policy                                               

This web site is intended for professional users. Customers must satisfy themselves that a product is suitable before making a purchase. Items sold online are sold on a firm sale basis and are not returnable in the following circumstances.: 

•                                  Shrink-wrapped, blister-packed or any items supplied in factory-sealed packaging.

•                                  All consumable items (e.g; batteries, tape stock, adhesive tapes, lamps (bulbs), blank media etc...) once unwrapped.

•                                  Computer Software and Hardware once unwrapped.

•                                  Any computers built or modified  to customer's specifications.

•                                  Special Order items.

•                                  Training DVDs (or other media) and books once unwrapped

Items sold as new that within one year of the date of sale exhibit problems which can be attributed to manufacturing faults will be repaired or replaced. The decision to repair or replace will be at the discretion of Digibroadcast Co Ltd.                                                                                         

As part of our policy, items must be returned as new within 14 working days of delivery and with all the original packaging intact and product tags attached.

Digibroadcast will provide a refund within 14 days of receiving the goods back. Digibroadcast will make a deduction from the amount refunded if the value of the goods has been reduced as a result of you/your representatives handling the goods more than was necessary.                                            

Please notify us of your intention to return in writing at customer-care@digibroadcast.com within 14 days of receiving your delivery.         

Returns Policy for Used products                                                                               

Problems that can be attributed to fair wear and tear, misuse, exposure to contaminants including water or impact damage will be chargeable repairs.

"You" the customer within 7 days must notify us if you wish to return your purchased products to be able to asses, verify and fix any disputes with the purchase.                                           

Customers wishing to return items to Digibroadcast Co Ltd. must contact us to obtain a returned material number (RMA) before shipping the item. When contacting us please say that you want to make a return and have your invoice number ready to quote.                                            

Items returned to Digibroadcast Co Ltd without prior agreement will be returned to the customer. Digibroadcast Co Ltd accepts no liability for financial losses incurred by customers who have submitted unauthorised returns.                                 

For some products the manufacturer offers the facility to register the product and obtain an enhanced warranty. Customers are strongly urged to register such products immediately. Digibroadcast co ltd regret that unregistered customers will not be able to benefit from the additional benefits.                                           

Returns Policy if you are a business                                   

The unwanted product must be returned in its original and undamaged packaging with all the accessories. Returns must be made within 14 days from the date of your invoice.

Computer software and hardware / software bundles are not eligible for return unless they remain sealed in their original packaging. We are unable to authorise the return of special order items.

If the product is not returned in its original packaging, is damaged or has any accessories missing, we reserve the right to refuse a refund or charge for the missing accessories. In the event, a handling charge/re-stocking fee up to 25% will be applicable.

Please note that Digibroadcast will accept no liability for loss or damage that may occur to goods being shipped to us hence advise Buyers to undertake additional insurance with their chosen carrier as a cautionary measure. We can arrange collection return of goods; however, the cost of this service will be borne by you and paid in advance before the item is booked.

We will not refund the delivery charge and you will be liable for the delivery charge when returning the product. Buyer is responsible for returning the goods to Digibroadcast and any refund will not be given until the goods have been checked by us on receipt.

Please allow 7-10 days for refunds on credit cards / debit cards to show as cleared.    

Follow our Return Procedure to return the product. Items sent without the notification/authorization will not be considered or may get delayed with processing. 

Please therefore contact the Customer service on +44(0)208 397 1407 to be sent an RMA form and RMA number before you return any goods to us.