Help & Contact

Please select the subject below and click for more information.
  • 1) How do I place an order?

    —>  You can either place an order online via our website, call up our sales team at +44(0) 208 397 1407 or send us a Purchase Order Request.

  • 2) Do I have to pay VAT if I reside outside the EU?

    —>   VAT is not charged on orders delivered to locations outside the EU, but you will have to pay import duties and taxes which defer from country to country.

    —> Since 1st January 2021 all orders shipped to EU will be subject to local duties and taxes and will depend on the product you purchase

     

  • 4) How do I track my package?

    —> An order dispatch email is sent to all our customers. The order is delivered based on the delivery option you opted for when placing the order. However, if you still wish to track it live, you can get in touch with our customer support by calling or emailing us to ask for the order tracking number.

  • 2) Is the checkout process secure?

    —>  Yes. Our payment gateway provider is WorldPay and all sensitive data is encrypted. We do not have access to your credit/debit card details as it is all handled by the WorldPay server.

  • 3) Are there any discounts for universities?

    —>  We welcome all official and signed educational institutes’ enquiries and try our best to get back with a competitive quote suitable for your needs and budgets. Please get in touch if you have any questions.

  • 4) How much do you charge for delivery?

    —>  We offer free delivery for all eligible orders above £250 (ex VAT), which would take around 2-5 days to get delivered to your address provided they’re in stock. We also provide next day delivery, Saturday delivery and special request’s delivery. Find out more about our Delivery Policy here:  https://bit.ly/2NP7BjI

  • 6) What if I’m not in when you deliver?

    —>  We use reputed courier companies to deliver the items to our customers. If at the time of delivery you are away, they shall leave a pickup card with all the instructions for you to contact them later and organise the pickup as per the options available.