—> We are based in North Chessington, London, UK.
—> Our office is open from Monday to Friday. Timings: 9:00 AM to 17:30 PM (Closed on public holidays).
—> Our VAT Number is 318196056 and our Company Registration Number is 4344776.
—> Yes, we have a demo room that’s open to all prospective customers for testing the products. Do contact us to book an appointment for the same!
—> Yes we do. Our office address is as follows: Digibroadcast Co. Ltd, Unit 15d, Oakcroft Road, Chessington, Surrey, KT9 1RH.
—> You can either place an order online via our website, call up our sales team at +44(0) 208 397 1407 or send us a Purchase Order Request.
—> VAT is not charged on orders delivered to locations outside the EU, but you will have to pay import duties and taxes which defer from country to country.
—> VAT exemption is only applicable to EU Businesses and/or individuals with Valid VAT number which has to match with the address provided. Please use the VAT validator at the checkout to get your waiver. Do note that all businesses from the UK will have to pay the applicable VAT.
—> An order dispatch email is sent to all our customers. The order is delivered based on the delivery option you opted for when placing the order. However, if you still wish to track it live, you can get in touch with our customer support by calling or emailing us to ask for the order tracking number.
—> If we haven’t dispatched your order yet, call us on +44(0) 208 397 1407 and we shall cancel the same.
—> We accept bank transfers, all debit and credit cards, Amazon Pay and Paypal payments.
—> Yes. Our payment gateway provider is WorldPay and all sensitive data is encrypted. We do not have access to your credit/debit card details as it is all handled by the WorldPay server.
—> We welcome all official and signed educational institutes’ enquiries and try our best to get back with a competitive quote suitable for your needs and budgets. Please get in touch if you have any questions.
—> We offer free delivery for all eligible orders above £250 (ex VAT), which would take around 2-5 days to get delivered to your address provided they’re in stock. We also provide next day delivery, Saturday delivery and special request’s delivery. Find out more about our Delivery Policy here: https://bit.ly/2NP7BjI
—> Of course! Find out more about our Delivery Policy here: https://bit.ly/2NP7BjI
—> We use reputed courier companies to deliver the items to our customers. If at the time of delivery you are away, they shall leave a pickup card with all the instructions for you to contact them later and organise the pickup as per the options available.
—> You shall be emailed a full VAT receipt once your order is dispatched.
—> Yes you can. Please get in contact to obtain a returned material number (RMA) before shipping it to us. Before calling, do make sure you have your invoice number ready with you. Check out our Returns Policy here: https://bit.ly/2NP7BjI
—> Yes, we do.
—> Yes. Please note that we shall not refund the delivery charge and you will be liable for the same when returning the product.
—> Your refund should reflect in your account balance within 3-5 business days. This depends on your bank, however.
—> Yes, we do. Please email us requesting for a repair form.